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Mortgage Resolution/Restructures Executive

Ref: 9222336

  • €38,000 - €45,000
  • 20 Jan 2021
  • Dublin (South)
  • Perm


The Role
The Mortgage Resolution/Restructures Executive is responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.
Key Responsibilities
• Contacting arrears customers directly to discuss possible long-term sustainable resolutions to the mortgage arrears situation. • Developing excellent customer relationships and dealing appropriately with challenging arrears situations. • Completion of detailed Standard Financial Statements with Borrowers over the phone ensuring a high level of attention to detail is maintained. • Challenging borrowers on items of expenditure that are above or below the acceptable levels. • Explaining to borrowers the importance of prioritizing the mortgage and urging them to restructure secondary debt. • Identifying and understanding customers’ previous payment history and analysing the current income and expenditure profile. • Carrying out detailed assessments of the customers’ current financial profile and making suitable recommendations. • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances. • Reviewing all options with customers as outlined in the Financial Regulator’s Code of Conduct for Mortgage Arrears and bringing these cases for discussion to Senior Management along with own recommendations. • Discussing disposal of the security with customers where the mortgage is not sustainable. • Dealing efficiently with incoming calls and correspondence. • Maintaining excellent relationships with third parties, including MABS and customers’ debt mediators. • Maintaining and monitoring ongoing customer contact and follow-up of cases. • Actively participate in and contribute to monthly team review meetings. • Achieving demanding targets as set on a quarterly basis by the company. • Ad hoc duties such as general administration on customer accounts, and administration duties on internal projects.
Knowledge and Experience
• Minimum 2 years in mortgage resolution/restructures/SFS experience within an ASU environment. Experience with loans arrears/commercial lending arrears is also acceptable. OR • 3-4 Years Credit restructuring/resolution role to include borrower contact. Strong negotiator essential. APA (Loans) not essential for candidate with this background. • Experience of working in an environment where several systems and databases are being accessed/used at the same time. • APA (Loans) or similar qualification is desirable. If you’re interested in this or other financial services jobs, please contact John Howe on 01 592 7868 or email [email protected]