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Resolutions Executive

Ref: 9222550

  • €38,000 - €45,000
  • 16 Jun 2021
  • Dublin (Central)
  • Perm

 My client, one of Irelands largest mortgage companies, are looking for a Resolutions Executive. The successful candidate will be responsible for working closely with mortgage arrears customers in identifying and implementing appropriate solutions on arrears cases.


• Contacting arrears customers directly to discuss possible long term sustainable resolutions to the mortgage arrears situation. • Establishing positive engagement and developing excellent customer relationships. • Dealing appropriately and empathetically with challenging arrears situations. • Adhering to Central Bank’s Regulations in the day to day management of cases, including Code of Conduct on Mortgage Arrears and Consumer Protection Code • Explaining to borrowers the importance of prioritising the mortgage over secondary debt held. • Effectively managing a log of cases with a view to ensuring that the borrowers are directed towards the most appropriate solution for their circumstances. • Monitoring Alternative Repayment Arrangements that are put in place to ensure performance in line with the agreed terms of the arrangement. • Discussing disposal of the security with customers where the mortgage is not sustainable. • Managing the disposal of the security where the borrower agrees that this is the most feasible solution. • Dealing efficiently with incoming calls and correspondence. • Maintaining excellent relationships with third parties, including MABS, Solicitors and customers’ debt mediators. • Dedicated case management to include the maintaining and monitoring of ongoing customer contact and follow-up of cases. • Actively participate in and contribute to monthly team review meetings. • Achieving demanding targets as set on a quarterly basis by the company. • Ad hoc duties such as general administration on customer accounts, and administration duties on internal projects.

Knowledge and Experience

• Minimum 2 years in mortgage resolution/case management within an ASU environment. Experience with loans arrears/commercial lending arrears is also acceptable. • Experience of working in an environment where several systems and databases are being accessed/used at the same time. • APA (Loans) qualification is required. If you’re interested in this or other financial services jobs, please contact Conal O'Connor on e-mail [email protected] or 01 5927858 or click below