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HR Administrator and Customer Support

Ref: 9222622

  • €0/Hour
  • 12 Feb 2021
  • Cork (Centre)
  • Temp Regular
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Our client, a leading global technology company with offices worldwide, are seeking a fluent German speaker to join their friendly and hardworking HR team.

Role Responsibilities:

Provides quality customer service in response to incoming inquiries through the call center, web portal chat, and web portal employee case submissions. Provides accurate information over the phone, chat, or via online case management responses Searches the HR web portal and knowledge base system for relevant information to provide answers to incoming inquiries Accurately documents case notes following each phone call, chat, or online case Ability to follow standard procedures and scripts Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management and compensation, job postings, etc.). Answers basic inquiries for industry leading Human Capital Management Tools For any issues not resolved, opens case management tickets and refers the case to the appropriate expert for problem resolution Participates in continuous improvement initiatives

Role Requirements:

Min 1 years’ experience preferably in a call centre environment, and/or a college degree with a preferred major in Human Resources, Communications or Business Fluent in German and English a must Possesses strong problem-solving skills Strong interpersonal and customer service skills Ability to follow strict policy guidelines and recognize situations requiring escalation Possesses strong PC skills and has knowledge of general office tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, etc. Experience with Workday an advantage Contact Jennifer to discuss further.
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