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Life Insurance Customer Service Executive
Ref: 9222720
€35,000 - €40,000
08 Apr 2021
Dublin (Central)
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Part-time Insurance Customer Service Executive My client, based in Central Dublin, is an innovative start-up composite insurance operation seeking to establish an easier, fairer and simpler manner in which consumers ‘acquire’ their personal insurances. Due to phenomenal growth, they are looking to grow their Call Centre Agent team and are looking for candidates to work on a part time or full time basis.
Experience in insurance or a brokerage with APA or QFA qualifications are essential for this role.<\b>
Responsibilities
Responsible for Inbound/Outbound sales and support calls to new and existing customers
Being proactive in delivering on service levels and aiding customers in obtaining the cover right for them, in a supportive yet commercial manner
Managing and maintaining customer records accurately within the system
Dealing with customer queries and referring unresolved service, support of technical queries to the relevant personnel
Ensuring all systems and customer regulatory procedures are compliantly followed
Ability to build strong customer rapport and be highly engaging and supportive with customers
Support your fellow colleagues on with collective team goals and service standards
Attending to and updating scripts and call structure based on promotional activity, new products, performance feedback and customer dialogue
Working flexibly within the Sales team and participating in various office tasks required by management from time to time
Competencies:
1 + years inbound and/or outbound sales experience within an insurance call sales/support or brokerage business
Qualified to Approved Product Advisor (APA) for both General Insurance and Life Assurance is essential
Qualified QFA
Sales/customer service experience in a similar role would be a distinct advantage
Leaving Certificate or equivalent and/or a relevant third level qualification
Proficient in Microsoft Office Suite – Microsoft Word, Excel, Outlook
The ability to work as part of a team and own initiative to meet deadlines
The ability to develop and maintain customer relationships
Excellent communication and organisational skills
Accuracy and attention to detail is paramount
What they offer:
Competitive Salary
Full support to assist in completion of Insurance Industry Exams
Access to a contributory matched Pension program
The roles is a mix of home-based working, and on some occasions, also office based, depending upon the role. When based in our offices they ensure that they have a fun and modern office with excellent facilities and unlimited tea and coffee
Flexible hours of work, we are open between 8am to 6pm Monday to Friday and 9.00am to 1.30pm on Saturday
Graduated holiday Leave entitlement linked to your service
For more information on this Insurance Call Centre job please contact
Emma Anglim
on 01-5927851 or E-mail
[email protected]
or apply via the link.
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