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SAP Support Team Leader

Ref: 9222943

  • €60,000 - €70,000
  • 26 Apr 2021
  • Waterford
  • Perm

This is a fantastic opportunity to join an ever expanding pharmaceutical manufacturing site in the Sunny South East. This is a state of the art site which is continuing to diversify it's portfolio through the introduction of new products and processes. In this role you will be a key member of the supply chain team, and play an integral role supporting business continuity, key business programs with an ongoing ethos of continuous improvement. You will be a key point of contact between site business process owners and key central IT support functions. You will also be a key point of contact with sister sites in all areas of ERP (SAP) Support – from global governance forums to critical incident communication. You will have responsibility for one team of highly motivated individuals, ensuring the coordination, guidance, performance management and development of these teams.

About the Job:

  • Responsibility for the local ERP support team, setting priorities and ensuring there is minimal/No impact to site production plan and KPI's due to any SAP or interface partner systems related issues
  • Prioritising support issues and ensuring resolution is within Internal & External agreed service level
  • Collaborate with internal & external partners to ensure they understand the scope & detail of the requirements/changes and ensure design meets requirements.
  • Ensure that system fixes and/or changes to address SAP problems or new functionality does not adversely affect business processes
  • Work closely with the business on site projects requiring SAP system and Interface systems design and support
  • Work closely with SAP external global support teams to ensure adherence to SLA and to identify areas of improvement
  • Ensure robust and compliant testing of all future SAP releases in advance of update in the Production system environment
  • Work with local management and external Global business process owners to continually look for opportunities to improve SAP core model & Partner Systems
  • Provide SAP system ,Interfaces & Support requests Metrics / KPI's
  • Support above site and user forums and transversal knowledge sharing initiatives
  • About you:

  • Bachelor’s degree in Business, Computer Science, Information Systems, or applicable field required
  • Cross functional experience with SAP modules MM, WM(HUM), SD,QM,PP,FI, data flows, table structures and EDI for partner systems integration
  • Experience in ERP and business process improvements
  • Good knowledge of incident, problem management and change management tools
  • Experience leading/supervising a team in a busy environment, providing leadership, and developing the team
  • Experience in pharma industry regulatory context (GxP)
  • Knowledge of Manufacturing processes
  • Strong lean understanding
  • Knowledge of LIM’s & MES systems
  • APICS qualification
  • SAP certified
  • For more on the role call Nigel on 087 3618142 or send your CV for consideration.