EAP Counsellor

About the Company

Join a dynamic team and make a meaningful impact as an EAP Telephone Counsellor with our client, a leading information and technology-enabled health services business. This is a full time permanent opportunity that allows you to contribute to the well-being of individuals through telephonic assessment and solution-focused consultation. This role will require working a rotating schedule of mornings, evenings and nightshifts.

About the Position

• 39h working week
• Choice of working either Mon-Friday or Wed-Sunday weeks.
• Accredited and Pre Accredited Members welcome to apply (must have completed minimum of 200 hours)
• Hybrid: This role will require minimum of 2-3 days per week onsite, with remaining working from home. This will only apply to Mon-Friday day shifts. Weekends and nightshifts will be worked fully remotely.

Key Responsibilities

• Client-Centric Approach: Answer inbound EAP and behavioral calls, offering appropriate responses to identify and address client or corporate risk.
• Assessment Expertise: Conduct telephone assessments, provide one-off support calls, and refer individuals to other services as needed.
• Triage Mastery: Assess risks and link individuals to the appropriate levels of care, ensuring a tailored and effective response.
• Documentation: Record brief clinical notes, use work queues, and maintain call diaries to ensure a seamless service experience.
• Collaborative Teamwork: Work closely with all Service Centre teams to determine member eligibility and benefit coverage, contributing to a cohesive and supportive work environment.

Experience/Requirements

• Hold a minimum of a Level 8 / Bachelors Degree in Counselling or equivalent
• Hold accreditation to a recognised counselling and/or psychotherapy governing body, fulfilling all supervised hours requirements. We will also accept pre-accredited members with 200+hours completed.
• Registered membership with a professional association such as BACP or equivalent.
• Previous telephone/video counselling experience.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, etc.
• Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.
• Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
• Computer literacy (MS Word, Excel, Outlook, MS Teams, SoftPhone etc.).

Remuneration Package

The salary for this role is €54,000 per annum.

Other benefits include pension plan, private family medical insurance (you, your Spouse/Partner and/or children), bonus and more!

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