Client Experience Management Associate

Great opportunity to join one of the world’s top asset management firms as a Client Experience Management Associate based in Dublin. This role offers a great opportunity to support and enhance the post-sales client experience by serving as a key point of contact between clients and operational teams. You'll be central in ensuring a high-quality service experience and fostering strong client relationships.

Key Responsibilities:

• Support the Sales Team by managing ongoing post-sales relationships and delivering high-quality service to institutional clients with exceptional attention to detail.
• Look after client queries from start to finish and liaise with internal teams to ensure timely resolutions.
• Coordinate client onboarding and ensure all processes align with agreed service standards and compliance requirements.
• Identify service gaps or inefficiencies and drive continuous improvement initiatives both internally and with external providers.
• Work closely with Relationship Managers, Service Managers, and third-party providers to ensure seamless client service delivery and support strategic business goals.

• At least four years’ experience in a client service role within the asset management industry
• Confident and professional communicator with the capacity to build rapport with clients and stakeholders at all levels.
• Strong planning and organisational skills, with high attention to detail and an ability to manage multiple priorities effectively.
• Solid working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); project management experience and relevant professional qualifications are advantageous.

Remuneration Package

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